Services
Reception & Gatehouse Services
Professional, welcoming, and security-trained — a front desk that represents your company as well as it deserves.
Reception is the first point of contact for clients, suppliers and applicants — and, at the same time, a security-relevant checkpoint. Under-trained front-desk staff cost you a first impression; an unstaffed desk costs you control over who's actually in the building.
Wächtergroup provides trained reception and gatehouse staff who deliver both: a professional welcome and security-relevant access control. Our staff are trained in etiquette, de-escalation, and the specifics of your site.
Scope of service
What's included
- Welcoming and managing visitors, clients and suppliers
- Issuing and tracking visitor badges, keys and access cards
- Switchboard and mail handling on request
- Access control at the gatehouse, including vehicle processing
- Multilingual reception (German, English, further languages on request)
- Seamless shift handover with a documented daily briefing
Process
Three steps to deployment
- 01
Enquiry
You describe the site, scope and timeframe — via form, phone or email.
- 02
Concept within 48h
We calculate staffing needs and the deployment concept and send you a binding quote.
- 03
Start
Once approved, we plan onboarding and the start date — usually within a few business days.
Use cases
When this service is used
This service is most in demand at multi-tenant office buildings, production sites with their own gatehouse, and companies that want a representative but security-conscious front desk — including as cover for holiday and sick leave.
FAQ
Frequently asked questions
Can reception staff also take on administrative tasks?
Yes, within an agreed scope — such as mail handling, appointment coordination or call routing. The core security remit (access control, visitor management) always stays the priority.
Can you cover short-notice holiday or sick leave?
Yes, that's one of the most common reasons clients use this service. Tell us your requirement and we'll align training and handover ahead of the first shift.
Do your staff speak English?
Our reception staff are trained in German and English as standard; further languages are available on request, for example for international sites or hospitality clients.
Ready for a quote within 24 hours?
A short form, a clear answer, no sales call.